1. Introduction

Welcome to Oceanus Exports Pvt Ltd (“Company”, “we”, “our”, “us”).

We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, including our website, web applications, and communication channels such as WhatsApp.

Our platform connects:

  • Farmers

  • Agents / Mediators

  • Food Processors / Buyers

  • Logistics Partners

to enable efficient crop trading, communication, and supply chain coordination.

By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect different types of information to provide and improve our services.

2.1 Personal Information

We may collect the following:

  • Full name

  • Phone number (primarily for WhatsApp communication)

  • Email address (if provided)

  • Business details (farm, company, logistics business, etc.)

  • Location details (village, district, state)

2.2 Transaction & Operational Data

  • Crop details (type, quantity, availability)

  • Buyer requirements

  • Deal and transaction records

  • Communication between users

2.3 Technical Information

  • IP address

  • Device information

  • Browser type

  • Usage data (platform interactions)

3. How We Use Your Information

We use the collected data for the following purposes:

  • To onboard users (farmers, agents, processors, logistics partners)

  • To enable matchmaking between crop supply and demand

  • To facilitate communication between users via WhatsApp and platform tools

  • To manage and coordinate logistics operations

  • To improve platform performance and user experience

  • To send updates, alerts, and notifications

  • To provide customer support

  • To comply with legal and regulatory obligations

4. WhatsApp Communication

Our platform primarily operates through WhatsApp communication.

By registering on our platform:

  • You consent to receive messages via WhatsApp

  • Messages may include onboarding steps, crop matching alerts, deal updates, and logistics coordination

  • Your phone number may be shared with relevant parties (agents, buyers, logistics partners) strictly for transaction purposes

We do not send spam or unrelated promotional messages without consent.

5. Information Sharing and Disclosure

We may share your information in the following scenarios:

5.1 Between Platform Participants

To enable transactions, your information may be shared with:

  • Farmers

  • Agents

  • Food processors

  • Logistics partners

5.2 Service Providers

We may share data with:

  • Hosting providers

  • Communication platforms (such as WhatsApp API providers)

  • Analytics tools

5.3 Legal Compliance

We may disclose information if required:

  • By law or government authorities

  • To protect rights, safety, and prevent fraud

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data:

  • Secure servers and hosting infrastructure

  • Access control and authentication mechanisms

  • Data encryption where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary:

  • To provide platform services

  • To comply with legal obligations

  • To resolve disputes

You may request deletion of your data by contacting us.

8. Your Rights

As a user in India, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for communication

To exercise your rights, contact us at the details below.

9. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze traffic and usage

  • Enhance platform functionality

You can control cookie settings through your browser.

10. Third-Party Services

Our platform may use third-party services such as:

  • WhatsApp messaging services

  • Payment gateways (if applicable)

  • Cloud hosting providers

These third parties have their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us:

Oceanus Exports Pvt Ltd
G-307, Titanium City Centre

Anandnagar, Ahmedabad, Gujarat, India 380015

team@oceanusexports.com

+91 98795 10382 , +91 70482 25893

14. Consent

By using our platform and services, you consent to this Privacy Policy and agree to its terms.